Returns Policy
Author: Adrian Homburg
WHAT can be returned?
Only Items purchased from Topstar that are within their designated DOA or Warranty Period.
WHEN do items need to be returned by?
Items need to be returned within 7 days of receiving an official RA (Return Authorization) number from our RA Department.
WHERE do items need to be returned to?
Faulty items need to be returned to Topstar Office or direct to the vendor.
Vendor Information....
| Vendor | Contact Number | DOA Period | Procedure | After DOA Period |
|---|---|---|---|---|
| Canon | 13 13 83 | 14 days from End User Invoice | Return to topstar | 13 13 83 for service |
| HP | 13 10 47 | 14 days from End User Invoice | Obtain A HP authorisation letter, then return to Topstar | Call HP on 13 10 47 for repair |
| Toshiba | 13 30 70 | 30 days from End User Invoice | Return to topstar | Contact Toshiba to obtain a case number |
| Brother | (02) 8875 6000 | 14 days from End User Invoice | Obtain case number from Brother before returning to Topstar | Call Brother on (02) 8875 6000 for repair |
| Gigabyte | 7 Days from Topstar Invoice | Return to topstar | Return to Topstar | |
| Seagate | 14 days from End User Invoice | Return to topstar | Return to Topstar | |
| WD | 14 days from End User Invoice | Return to topstar | Return to Topstar | |
| Kingston | 7 Days from Topstar Invoice | Return to topstar | Return to Topstar | |
| Eaton | 1300 303 059 | 14 days from End User Invoice | Call EATON on 1300 303 059 to get service | Call EATON on 1300 303 059 for service |
| Samsung | 1300 362 603 | 14 days from End User Invoice | Return to topstar | Call Samsung on 1300 362 603 for repair |
| LG | 1800 687 955 | 7 days from End User Invoice | Return to topstar | Call 1800 687 955 for repair |
| Acer | 1300 365 100 | 14 days from End User Invoice | Call 1300 365 100 and ACER will arrange pickup | Call 1300 365 100 for repair |
| Viewsonic | 1800 880 818 | 30 days from End User Invoice | Return to topstar | Call VIEWSONIC 1800 880 818 for repair |
| Microsoft OEM Software | 13 20 58 | 7 Days from Topstar Invoice | Return to topstar | Return to Topstar |
| Microsoft | 13 20 58 | 30 days from End User Invoice | Return to topstar | Call Microsoft on 132 058 for support |
HOW do customers return items?
Once an RA number has been obtained, goods may be returned. The RA Number must be clearly placed on the outside of the box and attention to the "Warranty Department"
SHIPPING for returns?
Shipping back to Topstar must be organised and paid for by the customer, NO EXCEPTIONS. Return shipping will be paid for by Topstar.
CREDIT for returns?
Items returned for credit for whatever reason will be credited to your account for use during future purchases. A credit note will be emailed to you once the credit has been processed by our supplier.
Packing materials?
Items must be returned in their original packaging.