CUSTOMER INFORMATION
- Log onto our webpage for our price list www.topstar.com.au, prices are updated daily or as required.
- To access the dealer section please completes all details on our Dealer Application Form.
- Upon having your application approved, you will be emailed your login details.
- Where possible place your order on-line, along with your order number and delivery details.
PAYMENT
- All purchases are COD or on an approved account with Topstar Computer International
- Fax/email confirmation of payment if paying by Direct Deposit, T T or Internet Banking.
- Payments can be made by VISA, MasterCard, and AMEX, surcharges apply
- VISA and MasterCard attract a 2% surcharge, AMEX attract a 3% surcharge.
- No goods will be dispatched until required payments are made and proceeds of cheques cleared and/or otherwise agreed.
TITLE of GOODS
- The goods are to remain in title and property of Topstar Computer International. Ownership of products will only be transferred to the customer when all monies owed have been paid in full to Topstar Computer International.
PRICE
- All prices quoted in our price list are in Australian dollars and exclude GST.
- All prices are subject to change without notice.
- Pricing to be confirmed at time of goods invoiced
- Pricing is offered to authorized Topstar Computer International resellers ONLY
DELIVERY
- Every effort will be made to dispatch orders as soon as possible.
- Deliveries are subject to stock availability and local courier cut off times.
- All quoted freight charges may vary by way of the cubic weight and final destination.
- All deliveries are organized on behalf of the customer.
- It is the customer's responsibility to arrange insurance for the goods in transit sent by customer courier or Freight Forwarder
- Any disputes arising from goods dispatched & invoiced should be raised within 5 (five) working days from the original invoice date.
PRODUCT RETURNS
- Topstar Computer International warrants products on a 12 month Return to Base warranty, unless stated otherwise.
- Goods returned under warranty will be repaired or replaced at the discretion of Topstar Computer International.
- Computer systems build by Topstar Computer International are covered by two (2) years return to base warranty.
- Three (3) months warranty applies on all goods purchased as ex-demo unless otherwise specified.
- All goods returned must be accompanied by a Return Authorization number. The RA number must be clearly written and visible on the packaging, along with a copy of original invoice supplied.
- No goods will be accepted for return without a clearly visible and authorized RA number. Any omissions or incomplete information on RA application form may result in delays.
- An RA number is an authorization to return goods to Topstar Computer International and does not guarantee either credit or replacement. Some products are required to quote a manufacturers case number, before an RA number can be issued.
- All goods sent for repair/replacement will be returned within seven (7) days to the customer from receipt of the RA number and are subject to stock availability from Topstar Computer International & their suppliers.
- Return of RA goods to Topstar Computer International is the responsibility of the customer. Return freight of goods paid by Topstar Computer International.
Goods should be properly packaged for return. Goods damaged in transit will not be accepted. Only the item in question needs to be returned for service (repair or replacement), as no responsibility will be taken for items such as cables, manuals, CDs or original packaging.
All claims for credit should be lodged within 5 (five) working days from the date of Topstar Computer International sales invoice.
Goods for credit should be returned within 14 (fourteen) days from the date of the RA number and should be in re-saleable condition. Products returned for credit may incur a 15% up to 20% restocking fee at the discretion of Topstar Computer International.
- Goods returned for credit will only be accepted in their unmarked & original packaging and in complete "as new" condition. Topstar Computer International will void warranty of any product that has been mishandled, modified or interfered with by unauthorized personnel. The removal of any factory seals, serial numbers or warranty stickers will void the warranty. Warranty is void on physically damaged items.
- Warranty does not cover damage to other equipment used in conjunction with these goods.
- All diligent care is taken in servicing all goods, however Topstar Computer International has no liability whatsoever for any form of damage or loss of the aforementioned goods. Topstar Computer International will not be responsible for any loss of data. It is the responsibility of the customer to backup data which he/she believes to be important, valuable, or irreplaceable before bringing in any goods for servicing.
- Any goods returned for repair found not faulty, goods with physical damage or damage caused by improper use will not be covered by warranty and the customer will be liable for a handling and service fee.
- All relevant paperwork will need to be shown when collecting goods.
E-MAIL MARKETING
- Topstar Computer International emails exclusive specials and/or newsletters to our customers. If you do not wish to continue receiving the E-mails please contact our marketing department on marketing@topstar.com.au or click the unsubscribe tab attached.
TOPSTAR COMPUTER INTERNATIONAL WEB SITE:
- The Website contains information on goods and services that customers may purchase including product descriptions and specifications. With the exception of information relating to Topstar Computer International pricing and stock availability, all product information has been provided by the relevant original equipment manufacturer (OEM) or vendor. All information included on this Website is a convenience only. The Customer should confirm all product descriptions and specifications with the relevant original equipment manufacturer or vendor before purchase.
- The Website contains hyperlinks and pointers to other websites operated by third parties. Linked websites are not controlled by Topstar Computer International, as such Topstar Computer International is not responsible for the contents of any linked website or any hyperlink contained in a linked website. The hyperlinks are provided as a convenience only, and the inclusion of any hyperlink on this Website does not imply any endorsement of the linked website by Topstar Computer International, its affiliates or their directors or employees. Customer link to any such website entirely at their own risk.
- Your use of the Website is at your risk. Topstar Computer International makes no warranties or representations as to its accuracy or being complete. Topstar Computer International disclaims any liability or responsibility for any errors or omissions in the content on the Website whether Topstar Computer International is aware of such errors or omissions or not. To the fullest extent permitted by law, neither Topstar Computer International nor any other party involved in creating, producing, or delivering the Website is liable for any direct, incidental, consequential, indirect, special, punitive or exemplary damages or any loss of business, interest, goodwill, revenue or profit, or loss or corruption of data, arising out of your access to, or use of, or inability to use or access, the Website. Without limiting the foregoing, and to the fullest extent permitted by law, everything on the Website is provided to you "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Please note that the Trade Practices Act 1974 and similar State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision by Topstar Computer International of goods or services on the Website which cannot be excluded, restricted or modified ("Non-excludable Rights"). Notwithstanding the foregoing paragraph, Topstar Computer International does not exclude any Non-excludable Rights but does exclude all other conditions and warranties, whether implied by custom, law or statute. To the fullest extent permitted by law, Topstar Computer International's liability for breach of any implied warranty, condition or undertaking which cannot be excluded is limited, at the option of Topstar Computer International, to: (a) in the case of services, the supply of the services again or the payment of the cost of having services supplied again; and (b) in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of such goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired.
SECURITY POLICY
- All purchases from Topstar Computer International and details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. If you have any questions regarding our privacy policy, please contact our marketing support person on marketing@topstar.com.au
PRIVACY POLICY
- Any information, we collect in relation to you, is kept strictly secured. Topstar Computer International is committed to keeping your details private. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) with us; that's all. Topstar Computer International uses cookies to allow us to give you a more exposure by displaying products that interest you throughout our product pages.